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Terms & Conditions

1.   Preamble

The purpose of this document is to regulate terms of use, legal terms, as well as assure the protection of MarinaReservation.com user, property of MarinaReservation.com LTD, with headquarters in Bucharest, Copilului Street, No. 6-12, entry E, 2nd floor, with the e-mail adress office@MarinaReservation.com , registered at the Trade Register from Bucharest, Romania under the number J40/7558/25.06.2014 with the VAT RO6910749. 
The terms and conditions, which can be subject to occasional change, apply directly or indirectly (by a third party) to all our services, whether online, by telephone or e-mail. By using our website, you confirm that you have read, understood and agreed upon the terms and conditions displayed, as well as the confidentiality policy. 
 
 
2.   Definition of a ‘marina’
A marina is defined by MarinaReservation.com as any harbor engaged in tourism, which offers berths places to recreational ships, acting as a supplier of berths spots. 
 
 
3.   Applicability field
Through our website, we (SC MarinaReservation.com LTD and affiliated partners) offer an online platform through which all marinas are able to promote both their berths places, for booking, as well as paid services offered for booking and through which the users of the website can place a reservation. 
In terms of the usage procedure, through booking a berth place through MarinaReservation.com, you enter a direct contractual relation (which is legally binding) with the marina you chose to place the reservation, S.C. MarinaReservation.com LTD having an intermediate role between yourself and the concerned marina. 
 
As such, all the information submitted by marinas are their own property and attract liability in regards to authenticity, wholeness and veracity. In this regards, marinas gain access to an extranet. Through this extranet, marinas that chose our direct booking method of reservation are responsible for updating permanently their information about pricing, availability, facilities, class length, beam, draught, etc. In the case of the secondary method of reservation offered by our extranet, named monitored booking, to your booking request, a marina is responsible for providing updated information about pricing, availability, facilities, class length, beam, draught, etc. Even though prompt in our services, from a commercial point of view, we cannot offer guarantees and will not verify if the information is accurate, complete, correct or updated and therefore we cannot be liable for any kind of error, discontinuation, inaccuracies, false or untruthful information or for lack of information supply. 
 
As such, at the date upon you make the reservation in a marina that is labeled with direct booking, we automatically communicate all the details to the marina of your choice and will confirm you instantly the reservation based on the presumed updated information that marina provides via our extranet. In the secondary case, when a marina is labeled with "monitored booking", we automatically communicate all the details to the marina of your choice with all the data you filled in regarding your booking request (check in, check out, class length, beam, draught, facilities, etc) so as the concerned marina can confirm us if the berth(s) is/are available according to your booking request configuration. Based on their confirmation that is presumed to be accurate, complete, correct or updated, we will communicate to you the prices according to the class length,  the beam, the draught, the boat type, and the check in / check out dates you previously filled in your booking request. Bases on this information provided entirely by the concerned marina, without MarinaReservation.com's change, modification, or adjustment, you can make your payment if the berth(s) is/are available. 
 
 
4.   Pricing, monetary conversion and use of credit card
4.1 Prices include VAT, are per berth / facility  and reported for the entire stay, except where expressly specified otherwise on our website or the confirmation email you receive. Therefore, please read all information received carefully and then confirm your reservation. We inform you that you can interrupt booking proceedings at any time before final booking confirmation. 
Also, please exercise caution about prices that are special, regarding a stay in a marina that can be customized with different conditions such as, for example, the repayment or cancellation method. Special offers and promotions are reported accordingly. 
 
4.2 The currency and value displayed on the final booking page is the amount that MarinaReservation.com will charge out of your credit card. You may be given the option to pay in the currency of your credit card, if it is different from the currency displayed in the booking. 
Support related to online payments is non-stop and as such, payment can be made at any time. 
 
4.3 Each payment is processed securely, directly from your credit card / debit card or bank account to MarinaReservation.com’s bank account through a highly secure payment processor. 
Card data required upon payment are not placed on the website MarinaReservation.com, but on secure processor webpage, such payment being made in maximum safety conditions, trading servers are scanned daily for vulnerabilities. As such, the credit card details are never exposed to another person, their transmission being realized encrypted. 
 
4.4 Please be aware that some marinas displays on MarinaReservation.com local fees and taxes that have to be paid solely on your arrival at the concerned marinas. These fees and extra taxes are not included in the prices you have to pay online when booking on MarinaReservation.com and they are set by marinas directly in our extranet page. To avoid any embarrassing situation, please carefully check on the marina page before making your reservation if there are any additional fees/taxes that have to be paid locally, when arriving in the concerned marina.
 
4.5 Service Fees. To help cover the costs of running our platform and processing clients and marinas payments, we charge:
a. clients a 10-15% service fee every time a reservation is completed, if the marina chooses the fee to be added to the total berth price. The amount of this service fee is calculated from the berths price of the entire period and will be added to the berth price.
or
b. marinas a 10-15% service fee every time a reservation is completed, if the marina chooses the fee to be included in the total berth price. The amount of this service fee is calculated from the berths price of the entire period and will be included in the berth price.
  
4.6 Last-Minute Reservations.
For the Last-minute Reservations whose Check In is in less than 24 hours (booked today for today) or for those made after 11GMT whose Check In is the next day we do apply a service fee of 30 euros/reservation, as these requests will be dealt with as a priority.
MarinaReservation’s service fee is of 15%, but never less than 20 euros/reservation. MarinaReservation reserves the right to offer different commisions depending on the port.
 
 
5.   The conditions of using MarinaReservation.com' booking services
 
5.1 After making your payment and receiving your payment confirmation, MarinaReservation.com will send you an email regarding your payment confirmation. 
 
5.2 Once your payment is confirmed, MarinaReservation.com will send by email your voucher where you can find the details about your reservation. On your voucher will be displayed your PIN code and your Reservation number.
 
5.3 Based on your PIN code and your reservation number, you will have access to your voucher when log on to your reservations details from a computer or a mobile device.
 
5.4 You are responsible for maintaining the confidentiality of your PIN code and The Reservation number of your voucher.  You are responsible for (a) the use of your Personal Information or access to the account by any individual with whom you (i) share your login name, password and/or pin code, or (ii) authorize to use your account, and/or (b) any unauthorized use or access that results in whole or in part from your failure to protect the confidentiality of your login name, password and/or PIN CODE and Reservation Number. MarinaReservation.com will assign to you confidential account access details to your voucher such as a Reservation Number and a PIN code. It is your responsibility to keep this information confidential pursuant to the Site's Terms of Use. 
 
5.5 You are responsible for keeping safely your voucher after printing it. You are responsible  for presenting your voucher at the marina's reception when arriving in marina and asking for the check in formalities. Based on your voucher presentation and your legal identification documents, marina will provide you with the accommodation for the services you paid. Please be aware that some marinas could complementary ask for the presentation of your legal boat documents at your arrival before providing you with accomodation. 
 
5.6 You  can cancel your reservation from your dashboard in your Upcoming Trips section. Before cancelling your reservation, please check carefully our Cancellation and refund policy or go to the chapter 6.1. Cancellation policies from The Terms and Conditions document.
 
 
6.   Special details in regards to your reservation
 
6.1. Cancellation policies
 
6.1.1 MarinaReservation.com allows marinas to choose among two standardized cancellation policies (Restrictive and Permissive) that we will enforce to protect both clients and marina alike. Each marina on our site will clearly state the cancellation policy. Clients may cancel and review any penalties by viewing their travel plans and then clicking 'Cancel' on the appropriate reservation. 
 
6.1.2 Every marina displays on its page of presentation on MarinaReservation.com the type of cancellation policy (restrictive or permissive) that is applied in marina. The type of cancellation policy is chosen directly by the marina and can't be influenced and modified by MarinaReservation.com.
 
6.1.3 The restrictive policy doesn't allow any refund. 
 
6.1.4 The permissive policy allows a 25% refund under the following conditions:
A client will be refunded of 25% of the amount paid for a reservation (here including berths and facilities booking) if he/she cancel the reservation minimum 15 full days before performing the check-in ONLY IF between the booking date and the check-in date there is an interval of minimum 30 full days. 
 
If the two above mentioned conditions are fulfilled together, you will be refunded in 7 working days starting with the cancellation of your trip. 
 
When cancelling, if there isn't an interval of minimum 15 full days before performing the check-in, the restrictive cancellation policy will come into force and the client will not be refunded.
 
When cancelling, if there isn't a minimum 30 full days interval between the booking date and the check-in date, then the restrictive cancellation policy will come into force and the client will not be refunded.
 
A reservation is officially cancelled when the client clicks the cancellation button on his/her dashboard, which they can find in Dashboard > Upcoming Trips > Cancel
 
6.1.5 Cancellation and no-show policies are specific to each marina and may differ from one marina to another. Thus, there are marinas that have a restrictive policy of cancellation (you will not be refunded) and others that will refund you under special conditions mentioned above. So please carefully check all the conditions before confirming your reservation. By confirming your booking you accept all terms thereof and the entire marina policy in question. 
The cancellation policy that a marina uses is available on our website, on the marina’s information page, during the reservation procedure and in the confirmation email by MarinaReservation.com to you.
 
6.2. Early check-in and late check-out
Policies of early check-in and late check-out are specific to each marina in part and may differ from one marina to another. Thus, there are marinas that charge some extra fees in case of early check-in and late check-out, and marinas that show some flexibility depending on occupancy rate. So please carefully check all the conditions before confirming your reservation. By confirming your reservation you accept all terms thereof and the entire marina policy in question. 
 
6.3 Early Booking
On marinareservation.com, "early booking" is defined as the possibility to make a reservation in a marina before the sailing season begins. For example, booking a berth in February for May is considered an early booking. The benefit of early bookings is the chance to ensure a mooring for your boat in your chosen marina before that particular marina starts to get massive booking requests.
  
 
 
7.   Clients comments
In order to offer the possibility of recommendations presentation to other users, we provide a special section, created for this purpose on our website, found on every marina’s page, called "Reviews", where you can find other users reviews and ratings about a particular marina. We hereby exclude all commercial nature of these comments. 
 
 
8.   Liability - declining and limitations
 
8.1 MarinaReservation.com is not responsible for the user's skills to access or use the website nor for failures caused by deficiency of these skills. 
 
8.2 MarinaReservation.com does not guarantee that the website may be affected by viruses or other actions that may result in damage or other loss. All content, including software, products, services, information, text and related graphics on or available through this site are provided as it is. 
 
8.3 MarinaReservation.com does not endorse or warrant in any way, expressly or implicitly, the operation of this site or the information, content or materials included on this site, and largely in accordance with applicable law, MarinaReservation.com denies any statement, such condition or warranty, either express or implied, including but not limited to implied warranties of merchantability or conditions or efficiency, information content, or non-infringement of rights owned by third parties. 
 
8.4 MarinaReservation.com does not guarantee and does not claim that the site will function without error or interruption, that defects will be corrected or that the website and / or its servers are free of viruses and / or other harmful components. 
 
8.5 MarinaReservation.com is not responsible for any damages resulting from the errors of the server, or redirected or wrongly made transmissions, broken internet connections, disruptions of reservation confirmations transmission, for any computer virus or other technical failure or of human nature. 
 
8.6 However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the accommodation provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
 
8.7 MarinaReservation.com is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the berth price to the relevant tax authorities.
 
8.8 By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that MarinaReservation.com may use the uploaded photos/images on its website, and in (online/offline) promotional materials and publications and as MarinaReservation.com at its discretion sees fit. You are granting MarinaReservation.com a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as MarinaReservation.com at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, accommodation owners) due to Booking.com publishing and using these photos/images. MarinaReservation.com does not own or endorse the photos/images that are uploaded.
 
8.9 The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of MarinaReservation.com. MarinaReservation.com disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by MarinaReservation.com at any time and without prior notice.
 
8.10 Limitation of liability shall apply regardless of the form of action in court, whether it is based on contractual liability, civil tort, negligence, strict liability or otherwise, even if a covered part has been informed about the possibility of certain damages. 
 
 
9.   User Obligations
You agree to comply with these obligations, including (but not limited to): 
financial responsibility for all transactions made under your name or account
over 18 years and have the legal capacity to initiate legal action
ensure the accuracy of data provided about you or your family
failure to use the site for speculative, false or fraudulent reservation.
obligation to not alter, copy, transmit, distribute, sell, display, license or reproduce site content except for personal and noncommercial use of a single copy of the information contained in the site.
 
 
10.   Confidentiality and cookies
See detailed information in the Privacy & Cookies section.
 
 
11.   Intellectual property
Copyright, ownership and site content belong MarinaReservation.com. The material contained in the website is the property of MarinaReservation.com or its affiliates, unless they are recognized as belonging to third parties. 
 
If , per your consideration, the photos or text posted on our site violate copyright, please notify us directly by one of the means of contact listed on the site, specifying the page and content that infringes copyright. MarinaReservation.com uses promotional materials provided by third parties and cannot  control or verify their origin. MarinaReservation.com will remove from its website any unlawful content and will inform the victim about it. 
 
 
12.   Applicable Law
These terms and conditions are governed by the laws of Romania. 
 
 
13.   Changes to the Terms and Conditions
MarinaReservation.com reserves the right at any time to change or update the Terms and Conditions relating to use of this site without prior notice to Users. The current version of the Terms will be displayed on the site since the changes come into effect. Continued use of the Site following any changes will constitute your acceptance of such changes. 
 
 
14.   Further correspondence
By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your reservation and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.
 
15. General Terms & Conditions of use of the electronic money MANGOPAY
Please read carefully the Terms & Conditions of use of the electronic money, before using this website. If you want to become our client, you should read these MANGOPAY Terms and accept them. If you don't agree with these terms, please do not use this website.
Click here to view our payment processor's Terms and Conditions.
 
 
16. Sales contract for tourist packages
 
No ............... .
Date: ………...............
 
Contracting Parties
 
The company SC MARINARESERVATION.COM LTD based in BUCHAREST, sector 1, Copilului Street, no. 6-12, unique registration number RO6910749, holder of the Tourism License No. 7229 / 07.07.2015 for MARINARESERVATION.COM Travel Agency, holding the insurance policy which guarantees the payment of the expenses required by the repatriation of the tourists and the reimbursement of the amounts paid by the tourists for purchasing the tourist services / packages in case the purchased tourist services / packages were not fully delivered-POLICY SERIES I Nr. 50774 issued by the OMNIASIG VIG S.A. Insurance and Reinsurance Company, with headquarters in Bucharest, Aleea Alexandru Street, no.51, sector 1, valid until 19.01.2019, represented by MAGHER ALEXANDRU, as DIRECTOR, hereinafter referred to as the Agency.
 
and the tourist / tourist representative ...................................................................... Address: .......................................... City: ............................... ., Province: ...................................., State: ....................., CNP: ..........................., Telephone: .................................... , Email: ................................................. 
hereby enter into this agreement. 
 
I. The object of the contract
The object of the contract consists in the Agency’s obligation to provide the tourist services package specified in a voucher, a treatment ticket, a holiday ticket, attached to this contract and release the payment documents. 
 
 
II. Price
The price of the contract is ............... EUR and includes the fee for the actual tourist services, the Agency’s commission and the VAT. The advance is ......... EUR and the final payment will be made by ........................... *
 
* Each offer’s specific tourist services price, payment methods and conditions are sent to the email address provided in the booking request (completed on the website or by phone) by a MarinaReservation.com consultant.
 
 
III The Agency’s Rights and Obligations 
1. If the Agency has to amend one of the essential provisions of the contract, it has to inform the tourist of these changes at least 15 days prior to the departure date.
2. The Agency may modify the contract’s price by increasing or decreasing it, based on the existing circumstances, only if the changes occur as a result of a variation in the transport costs, royalties, ports/airports landing/ boarding taxes, and tourist taxes or exchange rates corresponding to the purchased tourist package.
 
3. I the trip has already begun and an important part of the tourist services stipulated in the contract is not provided or the Agency realizes that it will not be able to provide it, the Agency is obliged to:
a) offer the tourist adequate alternatives without increasing the price, so that he/she may continue the trip respectively the tourist services offered should have the same quality and quantity;
b) offer the tourist a refund of the sum representing the difference between the purchased tourist services and those he/she actually benefited from during the trip;
c) if suitable alternatives cannot be offered to the tourist or he/she does not accept them for well-founded reasons, the Agency shall ensure at no extra cost the tourist’s return journey to the departure place or to another place agreed by him/her and, as the case may be, the refund for the services that had not been provided.
 
4. The Agency is obliged to adequately meet the obligations specified in the contract, except when:
a) the non-fulfillment or faulty performance of the obligations specified by the contract are caused by the tourist;
o b) the non-fulfillment or faulty performance of the obligations is due to causes of force majeure or circumstances that neither the Agency nor the service providers could have foresees or avoided (changes of schedule or itinerary, transport means delays, etc.).
 
5. The Agency has the obligation to provide the tourist with the following information in writing, within 1 day before the departure date,:
a) timetables, stopovers and connections, and, if applicable, the seat the tourist will have on each means of transport included in the contract;
b) the name, address, telephone and fax numbers of the local representative of the organizer and / or the retailer or, when not applicable, an emergency telephone number where the tourist can reach the organizer and / or the retailer; 
c) in case of unaccompanied minors who don’t travel with their parents, the information that will allow parents to establish a direct contact with the child or the person in charge of the child’s accommodation.
 
 
IV. The Tourist’s Rights and Obligations 
1. If the tourist cannot go on holiday, he/she may assign the contract to a third person who fulfills all the conditions applicable to the purchased tourist services package, provided that he/she notifies the Agency of this change in writing at least 14 days before the date of departure. In this case, the Agency terminates the contract with the tourist who assigns the contract to a third party and enters another agreement with the new tourist. For individual trips, where the means of transport is the airplane, the assignment may be done only if it’s possible to transfer the flight reservation too. The tourist who gives up his/her package, as well as the transferee, are liable for the payment of the trip fee and any additional costs incurred during this assignment.
2. In case of vacation and / or treatment holidays, the tourist has the obligation to follow the service provision schedule available in Romania, respectively: in seaside resorts, the check-in is done at 18:00 o’ clock on the first day and the check-out is done at 12:00 on the last day as specified on the voucher or the holiday/treatment ticket. In the other resorts in the country which are not located on the coast, the check-in is done at 14:00 o’ clock on the first day and the check-out is done no later than at 12:00 o’clock on the day following the day specified on the ticket. 
3. If the prices mentioned in the contract are increased by more than 10%, the tourist can terminate the contract, and receive a reimbursement of the amount he/she paid from the Agency.
4. Within 1 calendar day of receiving the notification specified in chapter. III point 1, the tourist is obliged to inform the Agency of his/her decision to opt for:
 
a. terminating the contract without paying penalties; 
or
b. accepting the new terms of the contract.
 
5. If the Agency cancels the trip before the departure date, the tourist is entitled to:
 
a. accept another tourist services package of equivalent or superior quality, proposed by the Agency which will have the same price; 
b. accept a tourist services package of lower quality proposed by the Agency, with the     immediate reimbursement of the price difference;
c. be immediately reimbursed for the entire sum he/she paid as per the contract.
 
6. In all of the above-mentioned cases, the tourist is also entitled to claim from the Agency an indemnity for the non-fulfillment of the provisions of the initial contract, except when:
a) the cancellation was due to the lack of the minimum number of persons mentioned in the contract and the Agency informed the tourist of this fact in writing at least 15 calendar days prior to the departure date; 
b) the cancellation was due to a case of force majeure (unforeseeable circumstances, independent of the will of the person who invoked them and whose consequences could not be avoided despite any efforts, not including overbooking, in which case the responsibility lies with the airline or the hotel);
c) the cancellation was caused by the tourist.
7. The tourist has the right to terminate the contract in whole or in part at any time, and if the termination is caused by him/her, he/her is obliged to indemnify the Agency for the damage caused, except for cases of force majeure as defined by law.
If the tourist requests the change of the hotel, the structure of the rooms or any other services, this is equivalent to terminating the contract and implies paying the legal penalties applying at that time, and entering a new contract.
8. The tourist has to pay the resort tax, the sanitation tax, as well as other local taxes at the reception of the hotel without claiming indemnities or refunds from the Agency.
9. The tourist has to present his/her identity documents, as well as the travel document (voucher, holiday and / or treatment ticket) at the reception of the hotel in order to benefit from the tourist services.
 
 
V. Cancellation, Penalties, Indemnity
1. If the tourist decides to cancel the tourist services package which represents the object of this contract, he owes the Agency penalties according to the conditions specified by the Agency in the offer sent to the client or on the provided travel documents.
The standard penalty / indemnity rules are as follows:
a. 0% of the price for The restrictive policy. The restrictive policy doesn't allow any refund. 
b. 25% of the price for The permissive policy (here including berths and services booking), if he/she (the client) cancel the reservation minimum 15 full days before performing the check-in ONLY IF between the booking date and the check-in date there is an interval of minimum 30 full days. If the two above mentioned conditions are fulfilled together, you will be refunded in 7 working days from the moment of cancellation of your trip. 
When cancelling, if there isn't an interval of minimum 15 full days before performing the check-in, the restrictive cancellation policy will come into force and the client will not be refunded.
When cancelling, if there isn't a minimum 30 full days interval between the booking date and the check-in date, then the restrictive cancellation policy will come into force and the client will not be refunded.
 
2. For holiday and / or treatment tickets bought through trade union organizations, the Agency will issue refunds only based on the cancellation requests countersigned and stamped by the representative of the trade union organization.
3. If an embassy refuses to issue an entry visa for the service package, the tourist will be charged for all the fees paid by the Agency to the direct providers, as well as its own operating expenses.
4. If the tourist entered the territory of the state for which he/she purchased the package, refuses to return to Romania and the authorities of that respective country incur expenses of any nature due to him/her, the tourist has the obligation to bear all these costs.
5. The penalties equivalent to the contract price also apply if the tourist does not arrive in time at the airport or at the place of departure, if he/she cannot travel because his / her documents don’t meet the necessary requirements, or the border authorities require him/her to turn back from the border. 
6. The tourist must submit in writing the package cancellation request with a registration number at the Agency where he paid the services. Otherwise, the cancellation request will not be considered. 
7. The agency will grant indemnities based on the degree of non-compliance with the contract obligations.
 
 
VI. Complaints
1. If the tourist is not satisfied with the tourist services he/she received, he/she has the obligation to submit a written notice. The notice will clearly and explicitly specify the poor services related to the execution of the purchased package he/she noticed during their stay.
The notice will be promptly delivered both to the Agency and to the tourist services provider (the hotel management, the restaurant).
  
2. Both the Agency and the tourist services provider will act immediately in order to solve the complaint. If the complaint is not solved or is only partially solved, the tourist will submit a written complaint at the Agency's office within maximum 2 calendar days after the end of the trip. All the complaints / notices will be investigated, and an immediate response will be offered after the situation is fully analyzed.

 
VI. Insurance
The tourist is insured against the repayment of the repatriation expenses and / or the amount paid by him/her in the event of insolvency or bankruptcy of the Agency by the insurance carrier Omniasig in Bucharest, Grigore Mora Street, no. 23, sector 1, phone 021.405 7420, fax 021.3114490. Optionally, the tourist has the possibility to enter an insurance contract to cover the transfer taxes or a contract of assistance to cover the repatriation taxes in case of accidents, illness or death, or a luggage insurance contract. 
 
 
VIII. The contract documents are annexed thereto and they are represented by:
a) the order receipt, voucher, or travel ticket as appropriate;
b) the touristic schedule for tourist programs.
 
 
IX. Final provisions
 
1. This contract is executed in duplicate, with each party holding one copy.
2. The provision of the tourist service packages will be carried on according to the provisions of this contract and in compliance with the provisions of the Government Ordinance no. 107/1999 regarding the provision of tourist services packages approved with amendments by Law no. 631/2001 and the following amendments.
3. The contract may also be presented in the form of a catalog, leaflet or other document, if the tourist is informed of it and if the document contains the information provided by art. 10 par. (2) of the Government Ordinance no. 107/1999, approved with amendments by Law no. 631/2001 and the following amendments.   
 
 
Agency
MARINARESERVATION.COM SRL        represented by           Tourism Consultant ...............
Signature: .......................
 
 
 
Tourist,
I read the contract and the annexes and received a copy thereof.
 
Signature: .......................
 

 

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