Terms & Conditions
The terms and conditions, which can be subject to occasional change, apply directly or indirectly (by a third party) to all our services, whether online, by telephone or e-mail. By using our website, you confirm that you have read, understood and agreed upon the terms and conditions displayed, as well as the confidentiality policy.
2. Definition of a ‘marina’
A marina is defined by MarinaReservation.com as any harbor engaged in tourism, which offers berths places to recreational ships, acting as a supplier of berths spots.
3. Applicability field
Through our website, we (SC MarinaReservation.com LTD and affiliated partners) offer an online platform through which all marinas are able to promote both their berths places, for booking, as well as paid services offered for booking and through which the users of the website can place a reservation.
In terms of the usage procedure, through booking a berth place through MarinaReservation.com, you enter a direct contractual relation (which is legally binding) with the marina you chose to place the reservation, S.C. MarinaReservation.com LTD having an intermediate role between yourself and the concerned marina.
As such, all the information submitted by marinas are their own property and attract liability in regards to authenticity, wholeness and veracity. In this regards, marinas gain access to an extranet. Through this extranet, marinas that chose our direct booking method of reservation are responsible for updating permanently their information about pricing, availability, facilities, class length, beam, draught, etc. In the case of the secondary method of reservation offered by our extranet, named monitored booking, to your booking request, a marina is responsible for providing updated information about pricing, availability, facilities, class length, beam, draught, etc. Even though prompt in our services, from a commercial point of view, we cannot offer guarantees and will not verify if the information is accurate, complete, correct or updated and therefore we cannot be liable for any kind of error, discontinuation, inaccuracies, false or untruthful information or for lack of information supply.
As such, at the date upon you make the reservation in a marina that is labeled with direct booking, we automatically communicate all the details to the marina of your choice and will confirm you instantly the reservation based on the presumed updated information that marina provides via our extranet. In the secondary case, when a marina is labeled with "monitored booking", we automatically communicate all the details to the marina of your choice with all the data you filled in regarding your booking request (check in, check out, class length, beam, draught, facilities, etc) so as the concerned marina can confirm us if the berth(s) is/are available according to your booking request configuration. Based on their confirmation that is presumed to be accurate, complete, correct or updated, we will communicate to you the prices according to the class length, the beam, the draught, the boat type, and the check in / check out dates you previously filled in your booking request. Bases on this information provided entirely by the concerned marina, without MarinaReservation.com's change, modification, or adjustment, you can make your payment if the berth(s) is/are available.
4. Pricing, monetary conversion and use of credit card
4.1 Prices include VAT, are per berth / facility and reported for the entire stay, except where expressly specified otherwise on our website or the confirmation email you receive. Therefore, please read all information received carefully and then confirm your reservation. We inform you that you can interrupt booking proceedings at any time before final booking confirmation.
Also, please exercise caution about prices that are special, regarding a stay in a marina that can be customized with different conditions such as, for example, the repayment or cancellation method. Special offers and promotions are reported accordingly.
4.2 The currency and value displayed on the final booking page is the amount that MarinaReservation.com will charge out of your credit card. You may be given the option to pay in the currency of your credit card, if it is different from the currency displayed in the booking.
Support related to online payments is non-stop and as such, payment can be made at any time.
4.3 Each payment is processed securely, directly from your credit card / debit card or bank account to MarinaReservation.com’s bank account through a highly secure payment processor.
Card data required upon payment are not placed on the website MarinaReservation.com, but on secure processor webpage, such payment being made in maximum safety conditions, trading servers are scanned daily for vulnerabilities. As such, the credit card details are never exposed to another person, their transmission being realized encrypted.
4.4 Please be aware that some marinas displays on MarinaReservation.com local fees and taxes that have to be paid solely on your arrival at the concerned marinas. These fees and extra taxes are not included in the prices you have to pay online when booking on MarinaReservation.com and they are set by marinas directly in our extranet page. To avoid any embarrassing situation, please carefully check on the marina page before making your reservation if there are any additional fees/taxes that have to be paid locally, when arriving in the concerned marina.
4.5 Service Fees. To help cover the costs of running our platform and processing clients and marinas payments, we charge:
a. clients a 10-15% service fee every time a reservation is completed, if the marina chooses the fee to be added to the total berth price. The amount of this service fee is calculated from the berths price of the entire period and will be added to the berth price.
b. marinas a 10-15% service fee every time a reservation is completed, if the marina chooses the fee to be included in the total berth price. The amount of this service fee is calculated from the berths price of the entire period and will be included in the berth price.
4.6 Last-Minute Reservations.
For the Last-minute Reservations whose Check In is in less than 24 hours (booked today for today) or for those made after 11GMT whose Check In is the next day we do apply a service fee of 30 euros/reservation, as these requests will be dealt with as a priority.
MarinaReservation’s service fee is of 15%, but never less than 20 euros/reservation. MarinaReservation reserves the right to offer different commisions depending on the port.
5. The conditions of using MarinaReservation.com' booking services
5.1 After making your payment and receiving your payment confirmation, MarinaReservation.com will send you an email regarding your payment confirmation.
5.2 Once your payment is confirmed, MarinaReservation.com will send by email your voucher where you can find the details about your reservation. On your voucher will be displayed your PIN code and your Reservation number.
5.3 Based on your PIN code and your reservation number, you will have access to your voucher when log on to your reservations details from a computer or a mobile device.
5.5 You are responsible for keeping safely your voucher after printing it. You are responsible for presenting your voucher at the marina's reception when arriving in marina and asking for the check in formalities. Based on your voucher presentation and your legal identification documents, marina will provide you with the accommodation for the services you paid. Please be aware that some marinas could complementary ask for the presentation of your legal boat documents at your arrival before providing you with accomodation.
5.6 You can cancel your reservation from your dashboard in your Upcoming Trips section. Before cancelling your reservation, please check carefully our Cancellation and refund policy
or go to the chapter 6.1. Cancellation policies from The Terms and Conditions document.
6. Special details in regards to your reservation
6.1. Cancellation policies
6.1.1 MarinaReservation.com allows marinas to choose among two standardized cancellation policies (Restrictive and Permissive) that we will enforce to protect both clients and marina alike. Each marina on our site will clearly state the cancellation policy. Clients may cancel and review any penalties by viewing their travel plans and then clicking 'Cancel' on the appropriate reservation.
6.1.2 Every marina displays on its page of presentation on MarinaReservation.com the type of cancellation policy (restrictive or permissive) that is applied in marina. The type of cancellation policy is chosen directly by the marina and can't be influenced and modified by MarinaReservation.com.
6.1.3 The restrictive policy doesn't allow any refund.
6.1.4 The permissive policy allows a 25% refund under the following conditions:
A client will be refunded of 25% of the amount paid for a reservation (here including berths and facilities booking) if he/she cancel the reservation minimum 15 full days before performing the check-in ONLY IF between the booking date and the check-in date there is an interval of minimum 30 full days.
If the two above mentioned conditions are fulfilled together, you will be refunded in 7 working days starting with the cancellation of your trip.
When cancelling, if there isn't an interval of minimum 15 full days before performing the check-in, the restrictive cancellation policy will come into force and the client will not be refunded.
When cancelling, if there isn't a minimum 30 full days interval between the booking date and the check-in date, then the restrictive cancellation policy will come into force and the client will not be refunded.
A reservation is officially cancelled when the client clicks the cancellation button on his/her dashboard, which they can find in Dashboard > Upcoming Trips > Cancel
6.1.5 Cancellation and no-show policies are specific to each marina and may differ from one marina to another. Thus, there are marinas that have a restrictive policy of cancellation (you will not be refunded) and others that will refund you under special conditions mentioned above. So please carefully check all the conditions before confirming your reservation. By confirming your booking you accept all terms thereof and the entire marina policy in question.
The cancellation policy that a marina uses is available on our website, on the marina’s information page, during the reservation procedure and in the confirmation email by MarinaReservation.com to you.
6.2. Early check-in and late check-out
Policies of early check-in and late check-out are specific to each marina in part and may differ from one marina to another. Thus, there are marinas that charge some extra fees in case of early check-in and late check-out, and marinas that show some flexibility depending on occupancy rate. So please carefully check all the conditions before confirming your reservation. By confirming your reservation you accept all terms thereof and the entire marina policy in question.
6.3 Early Booking
On marinareservation.com, "early booking" is defined as the possibility to make a reservation in a marina before the sailing season begins. For example, booking a berth in February for May is considered an early booking. The benefit of early bookings is the chance to ensure a mooring for your boat in your chosen marina before that particular marina starts to get massive booking requests.
7. Clients comments
In order to offer the possibility of recommendations presentation to other users, we provide a special section, created for this purpose on our website, found on every marina’s page, called "Reviews", where you can find other users reviews and ratings about a particular marina. We hereby exclude all commercial nature of these comments.
8. Liability - declining and limitations
8.1 MarinaReservation.com is not responsible for the user's skills to access or use the website nor for failures caused by deficiency of these skills.
8.2 MarinaReservation.com does not guarantee that the website may be affected by viruses or other actions that may result in damage or other loss. All content, including software, products, services, information, text and related graphics on or available through this site are provided as it is.
8.3 MarinaReservation.com does not endorse or warrant in any way, expressly or implicitly, the operation of this site or the information, content or materials included on this site, and largely in accordance with applicable law, MarinaReservation.com denies any statement, such condition or warranty, either express or implied, including but not limited to implied warranties of merchantability or conditions or efficiency, information content, or non-infringement of rights owned by third parties.
8.4 MarinaReservation.com does not guarantee and does not claim that the site will function without error or interruption, that defects will be corrected or that the website and / or its servers are free of viruses and / or other harmful components.
8.5 MarinaReservation.com is not responsible for any damages resulting from the errors of the server, or redirected or wrongly made transmissions, broken internet connections, disruptions of reservation confirmations transmission, for any computer virus or other technical failure or of human nature.
8.6 However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the accommodation provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
8.7 MarinaReservation.com is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the berth price to the relevant tax authorities.
8.8 By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that MarinaReservation.com may use the uploaded photos/images on its website, and in (online/offline) promotional materials and publications and as MarinaReservation.com at its discretion sees fit. You are granting MarinaReservation.com a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as MarinaReservation.com at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, accommodation owners) due to Booking.com publishing and using these photos/images. MarinaReservation.com does not own or endorse the photos/images that are uploaded.
8.9 The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of MarinaReservation.com. MarinaReservation.com disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by MarinaReservation.com at any time and without prior notice.
8.10 Limitation of liability shall apply regardless of the form of action in court, whether it is based on contractual liability, civil tort, negligence, strict liability or otherwise, even if a covered part has been informed about the possibility of certain damages.
9. User Obligations
You agree to comply with these obligations, including (but not limited to):
• financial responsibility for all transactions made under your name or account
• over 18 years and have the legal capacity to initiate legal action
• ensure the accuracy of data provided about you or your family
• failure to use the site for speculative, false or fraudulent reservation.
• obligation to not alter, copy, transmit, distribute, sell, display, license or reproduce site content except for personal and noncommercial use of a single copy of the information contained in the site.
10. Confidentiality and cookies
11. Intellectual property
Copyright, ownership and site content belong MarinaReservation.com. The material contained in the website is the property of MarinaReservation.com or its affiliates, unless they are recognized as belonging to third parties.
If , per your consideration, the photos or text posted on our site violate copyright, please notify us directly by one of the means of contact listed on the site, specifying the page and content that infringes copyright. MarinaReservation.com uses promotional materials provided by third parties and cannot control or verify their origin. MarinaReservation.com will remove from its website any unlawful content and will inform the victim about it.
12. Applicable Law
These terms and conditions are governed by the laws of Romania.
13. Changes to the Terms and Conditions
MarinaReservation.com reserves the right at any time to change or update the Terms and Conditions relating to use of this site without prior notice to Users. The current version of the Terms will be displayed on the site since the changes come into effect. Continued use of the Site following any changes will constitute your acceptance of such changes.
14. Further correspondence
By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your reservation and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.
15. General Terms & Conditions of use of the electronic money MANGOPAY
Please read carefully the Terms & Conditions of use of the electronic money, before using this website. If you want to become our client, you should read these MANGOPAY Terms and accept them. If you don't agree with these terms, please do not use this website.
to view our payment processor's Terms and Conditions.